If all parties agree during the Fast Track period, the bond will be refunded. ensure everyone listed on the bond is aware of the refund and responds to the Bond Refund Fast Track email within 48 hours.speak to the other parties and agree on how the bond will be paid out, before you submit a bond refund request.To take of advantage of the Bond Refund Fast Track you should: If all parties agree to the bond within this time, the bond can be refunded within hours. Once a bond refund has been submitted by either the property manager/owner or a bond contributor, all parties on the bond will be sent a Bond Refund Fast Track request via email.Īll parties have 48 hours to respond to the bond refund fast track before it expires. In all other situations, a Web Service bond refund will progress through the stages outlined below. The amounts refunded to each bond contributor must match those on the bond lodgement for the bond to be paid out automatically. In this circumstance, the bond contributors do not need to agree to the refund, as the managing party is not making a claim on the bond. Please note: If the managing party submits the bond refund request through Web Services, and refunds 100% of the bond to the contributors, the bond will be paid out automatically. The graphic below shows the process for bond refunds. Responding to a bond refund request What is the bond refund process? Please contact the RTA for further assistance in this process (Monday - Friday, 8.30am - 5pm, excluding public holidays). a notice to end the tenancy and a Domestic and family violence report) with their Bond refund form. Important: Tenants experiencing domestic and family violence can end their interest in a tenancy quickly and apply to the RTA to request their rental bond contribution be refunded by completing the RTA’s paper Bond refund for persons experiencing domestic and family violence (Form 4a). Tenants will also need to provide evidence (e.g. there is not already a bond refund in progress.you are lodging a full bond refund or a partial refund following a rent reduction (for any other type of partial bond refund, such as claiming your share of the bond, please use the paper Refund of rental bond form).you are a party to the bond (either a managing party of a bond contributor).You can only submit a digital refund request if: The RTA cannot verify your identity on behalf of QGov. Note: if you do not have Australian-issued identification and cannot verify your identity through QGov, you can use the RTA's paper Refund of rental bond form and post it to the RTA. To start the bond refund process through Web Services, you must be able to verify your digital identity through QGov.įor more information on QGov, including how to create a QGov account, visit the RTA's Understanding QGov page. Bond contributors are generally tenants who have paid a share of the bond but may also be someone who has paid the bond on a tenant’s behalf. Who can submit a digital bond refund request?Įither the managing party or a bond contributor can submit a bond refund request. This includes knowingly providing incorrect email addresses for any of the parties. Remember: Any person knowingly submitting false or misleading details on the refund form is committing an offence under Queensland law. Note: Refunds are only paid into Australian bank accounts. unique email addresses for all tenants.reason and amounts of any claims on the bond.the handover or vacate date. If applying for a full bond refund, provide details of any claims on the bond.your organisation’s RTA ID number (for joint lessors and organisations only, individual lessors do not require an RTA ID).your QGov login details ( register for a QGov account now).the new weekly rent, if applying for a rent reduction refund.the handover or vacate date (if applying for a full bond refund).your QGov login details (or create a QGov account).Your options will be discussed on a case-by-case basis. Please contact us if you require urgent help to submit a bond refund form. Important: Help is available for customers who are unable to use RTA Web Services or post. Tip: tenant/s and the property owner/manager should discuss and agree on how the bond will be paid out before lodging a refund request. allocate some, or all, of the bond amount to the property manager/owner, to cover expenses/claims such as damages, unpaid rent etc.the parties who paid the bond – this is usually the tenants) OR refund the whole bond to the bond contributors (i.e.*A full bond refund generally occurs at the end of the tenancy.
0 Comments
Leave a Reply. |